Frequently Asked Questions - A downtown Seattle Washington Hotel

		Frequently Asked Questions General When is check in/check out time? Do you allow smoking on property? In the rooms? How much do you charge for high speed/wifi internet access? Do you have high-speed wired and/or wireless internet access available? Do you have a fitness center? What kind of equipment does it have? What are the hours? Do you offer room service? What are the hours? Do you have a business center? Do you have a pool? Do you have a spa? What are the hours? Transportation/Directions How do I get to the Hotel? Do you offer free shuttle service from the airport? What are your cross streets? Do you have onsite parking? How much is parking? Is it included in my room rate? Reservations Will your rooms allow rollaways/cribs/playards? Is there a charge? I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? What is the minimum age requirement to check in to the room? What is your cancellation/deposit policy? Is my ID/passport required at check in? What age do kids stay for free? Do you have connecting rooms? Do you have ADA rooms? Do you have an early departure fee? Restaurant What are the hours of the restaurant/bar/lounge? Accounting I have questions about my bill. Who do I call? What forms of payment are accepted to pay for my room? Pets Are pets allowed? Are there restrictions for weight, height or types? Do you have pet free rooms for those with allergies? Do you have pet sitting or dog walking services? How far do you have to walk to take your pet out? Concierge I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Meetings How do I book a meeting? How can I create a unique atmosphere during my meeting? Do you offer special group rates? My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Need more information about booking a meeting at a Kimpton Hotel? How can I book a wedding at a Kimpton Hotel? Still have a Question? Contact Us General Question What is check in/check out time? Answer Check in time is 3:00pm; check-out time is 12:00pm—local hotel time. Question Do you allow smoking on property? In the rooms? Answer The Alexis Hotel is 100% non-smoking. There are no rooms that allow smoking. Question How much do you charge for high speed/wifi internet access? Answer Complimentary high-speed wired and wireless Internet access is available throughout the hotel, to Kimpton InTouch Guest Loyalty members. Question Do you have high-speed wired and/or wireless internet access available? Answer Wireless internet access is available throughout the hotel and High-speed wired internet access is available in a select number of rooms. Question Do you have a fitness center? What kind of equipment does it have? What are the hours? Answer The hotel has an on-site fitness center, as well as an on-site steam room. \ Both are complimentary for guest use, available 24 hours per day. The fitness center offers Precor equipment, free weights, elliptical, treadmill, and complimentary towel and water. Question Do you offer room service? What are the hours? Answer The Alexis Hotel features room service selections from our Library Bistro & Bookstore Bar. Room service is available 24 hours daily. Question Do you have a business center? Answer The hotel has an on-site business center available 24 hours daily, featuring personal computers, laptop connection, printing, faxing, copy, and wireless internet services. Question Do you have a pool? Answer The Alexis Hotel does not have an on-site pool. Ask our concierge or other guest services representatives for assistance with local pool/aquatic options. The Alexis Hotel does feature an on-site steam room for our guest use. Question Do you have a spa? What are the hours? Answer The Alexis Hotel does feature the Milagros SalonSpa. Milagros is a full service AVEDA spa available for our guests. The hours of operation are available on Monday – Saturday between 9:00 a.m. – 9:00 p.m. and Sunday from 10:00 a.m. – 6:00 p.m. Transportation/Directions Question How do I get to the hotel? Answer Please see our Maps & Directions page. Question Do you offer free shuttle service from the airport? Answer No, unfortunately the hotel does not have a shuttle service. Fare-based town car transportation can be arranged through our concierge by contacting . Question What are your cross streets? Answer The hotel is located at 1007 First Avenue, between Spring and Madison Streets. First Avenue is a two-way street. Question Do you have onsite parking? How much is parking? Is it included in my room rate? Answer The hotel offers onsite valet parking for an overnight fee of $36.00 USD + tax. Parking is not included in the hotel room rate. Self parking is not available through the hotel. Reservations Question Will your rooms allow rollaways/cribs/playards? Is there a charge? Answer Yes our King Deluxe, Queen Queen Deluxe, Executive Suite, Premier Suite, Fireplace Suite, Spa Suite, Honeymoon Suite, and Alexis One Bedroom Suites will allow a rollaway/crib/playard. There is a charge of $15 + tax per night for rollaway beds and no charge for cribs or playards. The Alexis Queen and Alexis King rooms cannot accommodate a rollaway/crib/playard. Question I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? Answer Please contact the website that your reservation originated with to make changes to your itinerary. These changes will then be reflected in our system. Question What is the minimum age requirement to check in to the room? Answer Guests must be at least age 18 to register at the hotel. Question What is your cancellation/deposit policy? Answer The hotel's standard cancellation policy is 24 hours (please note some reservation bookings may have different cancellation penalties—review your confirmation or itinerary for more details). Reservations must be cancelled by 6:00pm local hotel time. Question Is my ID/passport required at check in? Answer We do require a photo ID at time of check in for all reservations. Question What age do kids stay for free? Answer Children 17 and under stay free with an adult in existing bedding. Children age 18 and over will be charged an additional adult fee of $15.00 per night. Question Do you have connecting rooms? Answer Yes. Some of our Executive Suites connect with other Executive Suites, or Queen Queen Deluxe rooms; Some of our Fireplace Suites connect with other Fireplace Suites, or King Deluxe; Some of our King Deluxe rooms connect with other King Deluxe and Queen Queen Deluxe, and Fireplace Suites; Some of our Premier Suites connect with Spa Suites, or our Honeymoon Suite; Some of our Queen Queen Deluxe rooms connect with our King Deluxe rooms, or Executive Suites; Some of our Spa Suites connect with Premier Suites, Executive Suites. Question Do you have ADA rooms? Answer Yes, there are 7 total ADA rooms. Some include modified tubs, while others have roll-in shower combinations. Please note requests on your reservation itinerary. Question Do you have an early departure fee? Answer Yes. The hotel does charge an early departure fee of up to one night's room and tax for departing the hotel early. Restaurant* Question What are the hours of the restaurant/bar/lounge? Answer Our Library Bistro restaurant serves breakfast from 7:00am–10:00am Monday–Friday, and brunch on Saturday and Sunday from 8:00am–1:00pm. The restaurant is also available for private parties and functions. Our Bookstore Bar serves lunch and dinner from 11:30am–10:00pm (9:00pm Sunday and Monday nights) all days of the week, and offers late night dining options. Accounting Question I have questions about my bill. Who do I call? Answer Please contact our accounting department at . Question What forms of payment are accepted to pay for my room? Answer We require a credit card for guarantee of a registration; however payment by check, credit card, or cash upon departure for charges is accepted Pets Question Are pets allowed? Are there restrictions for weight, height or types? Answer Yes, pets are accepted. There are no weight, height, or type restrictions. Guest will be asked to sign a release form upon check-in. If your pet will remain in the guest room while you are away, we ask that you provide us with a contact cellular number so that we may contact you. You may also inquire with our concierge about dog sitting services that may be available to you at . You may also pre-register your pet's arrival at the hotel by visiting our hotel Pet Registration Page. Question Do you have pet free rooms for those with allergies? Answer The hotel does have allergen-free rooms; please note this request during the reservation process. Question Do you have pet sitting or dog walking services? Answer Yes, inquire with our concierge about dog sitting or walking services at Question How far do you have to walk to take your pet out? Answer There are plenty of walking options for your pet—either south 2 blocks toward Pioneer Square (where there are grassy park areas), or west 1 block toward the waterfront). Concierge Question I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Answer Please contact our concierge, who will be happy to discuss options with you and make arrangements for you at Meetings Question How do I book a meeting? Answer Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal Question How can I create a unique atmosphere during my meeting? Answer Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event. Question Do you offer special group rates? Answer Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel. Question My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Answer Answer: Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment. Question Need more information about booking a meeting at a Kimpton Hotel? Answer Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information. Question How can I book a wedding at a Kimpton Hotel? Answer Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information. Back to top Still have a Question? Contact Us